Luminess Air - Complete Scam

STAY AWAY!Customer service is a joke.

I've been trying to get a RA number since 1/9/2018..I've called 9 times and each time they say they have to have my phone number and an associate will call me back within 24/48 which did not happen. I've gone to the website for the RA number and the site wouldn't accept my zip code. Today is 1/29/2018 and they still haven't called me back. My suggestion is to go to Wal-Mart, CVS, or Walgreens to purchase an airbrush system.

These stores sell systems like this one.This is truly BUYER BEWARE!!



How people commented on Luminess Air





Caution: Luminess Air Will Cost You



(Quoted from

The Luminess Air Everyday system costs $199, and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.


What Are Reviewers Saying about the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.comalone, many of which reference:

·         Difficulty returning the product and being charged the full amount

·         Negative customer service experiences

·         Not allowed to return a device that had been used

·         Unclear pricing

·         Unreasonably long shipping times (up to 4 weeks)