Luminess Air - Complete Scam
“STAY AWAY!Customer service is a joke.
How people commented on Luminess Air
Caution: Luminess Air Will Cost You
(Quoted from https://www.highya.com/luminess-air-reviews)
The Luminess Air Everyday system costs $199, and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.
However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.
It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:
“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”
That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.
The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.
To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.
A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.
What Are Reviewers Saying about the Luminess Air?
Luminess Air has over 300 registered complaints on the site PissedConsumer.comalone, many of which reference:
· Difficulty returning the product and being charged the full amount
· Negative customer service experiences
· Not allowed to return a device that had been used
· Unclear pricing
· Unreasonably long shipping times (up to 4 weeks)