Luminess Air - Complete Scam
“STAY AWAY!Customer service
is a joke.
I've been trying to get a RA number since 1/9/2018..I've called
9 times and each time they say they have to have my phone number and an
associate will call me back within 24/48 which did not happen. I've gone to the
website for the RA number and the site wouldn't accept my zip code. Today is
1/29/2018 and they still haven't called me back. My suggestion is to go to
Wal-Mart, CVS, or Walgreens to purchase an airbrush system.
These stores sell systems like this one.This is truly BUYER BEWARE!!”
(https://luminess-air.pissedconsumer.com/complete-scam-201801291178461.html)
How people commented on Luminess Air
š https://luminess-air.pissedconsumer.com/complaints/RT-P.html
Caution: Luminess Air Will
Cost You
(Quoted
from https://www.highya.com/luminess-air-reviews)
The Luminess Air Everyday
system costs $199, and is available in the website’s Online Shop section.
Additionally, foundation refills cost between $18 and $40, depending on the
line you choose.
However, Luminess Air
offers multiple models and packaged kits, and many buyers report feeling
tricked or confused by the pricing scheme offered on the Luminess home page.
It’s worth noting that
the site appears to offer users an upgraded kit for a 30-day trial for $19.95,
however in very fine print this also appears:
“Then
after 30 days when you love Luminess, it’s yours for only 5 easy monthly
payments of fifty-nine dollars and ninety-nine cents when you order today!”
That is a whopping $299!
And it’s unclear whether or not the initial $19.95 fee to “try” their system is
deducted from your total cost.
The Luminess Air return
policy promises that dissatisfied buyers can return it for a full refund within
30 days of delivery, minus shipping and handling, as well as an “initial trial
cost” that isn’t fully explained in their terms.
To return a Luminess Air,
the device must be thoroughly cleaned and not show any wear and tear. Returns
must also be authorized by customer service before they may be sent in.
A one-year manufacturer's
warranty does cover buyers if their Luminess Air breaks, but is considered void
if any non-Luminess brand makeup is used.
What Are Reviewers
Saying about the Luminess Air?
Luminess Air has over 300
registered complaints on the site PissedConsumer.comalone,
many of which reference:
·
Difficulty returning the product and being charged the full
amount
·
Negative customer service experiences
·
Not allowed to return a device that had been used
·
Unclear pricing
·
Unreasonably long shipping times (up to 4 weeks)